FAQs
FREQUENTLY ASKED QUESTIONS
At OhmCo, we're rolling up our sleeves and diving headfirst into your project—because that's how we like to do things! Now, we know that in this biz, questions pop up like popcorn at a movie. So, before you grab your detective hat and start solving mysteries, check below—we might have already answered your burning queries! And if you’re on the hunt for our fine print, congratulations! You’ve struck gold: just scroll down past the FAQs to unearth our legendary Terms & Conditions!
OhmCo's Carwash Graphic
Design Process
Need assistance finding your marketing groove or require platforms specifically designed for the carwash industry? We can help! Our team can make a website, design carwash signage, manage your digital marketing, or provide support as needed.
Carwash Marketing
FAQs
At OhmCo, we specialize in delivering impactful marketing solutions for car wash operators and the water treatment industry. From designing logos and building strong brands to developing the best car wash websites and menus, we’re here to elevate your business. Below are some frequently asked questions about our services:
General Questions
Who owns my digital accounts?
Yes, you own your digital accounts! While we help set them up and may access them for management purposes, they are ultimately your assets and your responsibility to maintain. At the same time, we also consider these accounts part of our business assets. By running everything through our systems, we’re able to keep your website costs more affordable. This shared access allows us to protect and manage your assets with the same care we give to our own. However, we don't transfer websites to other providers. We've tried. It's messy. It doesn't work.
Do I get tech support?
Yes, we provide tech support to help you set up and manage your car wash websites, designs, and digital accounts, ensuring they grow alongside your business. We can assist with a variety of tech-related issues, but please note that tech support is billed starting at a minimum of 2.5 hours. If you’re looking for more comprehensive support, consider upgrading to our Website + Tech Support package, which includes unlimited tech assistance. While we’re here to help, it’s essential for you to actively manage and maintain your digital presence as your business grows.
How do I get started?
To kick off your project, simply fill out the form on our **Get A Quote** page. From there, we’ll connect with you via video chat, phone call, or meeting to discuss your needs and review the project details. Once everything is clear, we’ll provide an estimate or invoice. A 50% deposit is required to get started. Please keep in mind that you’ll ultimately be responsible for providing the necessary content and approving each stage of the project, but we will help with project management and project direction to get things completed.
If I am getting Social Media Management and want paid ads, who pays for my ads?
You are responsible for all ad costs. We will help set up your advertising accounts so that you are billed directly for any ads running on platforms such as Google, Facebook, and Instagram. While we offer advice and guidance, ad budget management remains your responsibility.
Who manages my accounts?
You are responsible for managing the budget, settings, and payments for your advertising accounts. We’ll assist with the initial setup, write ad copy, design graphics, and help upload and optimize your campaigns. While we provide insights and guidance to keep your campaign on track, it’s important that you actively monitor and adjust your ad spend, particularly on platforms like Google Ads.
Do you charge late fees?
Yes, late payments may incur at the rate indicated by our governing law and charged at an interest charge per month. It’s important that all charges related to your ad accounts and services are paid on time to avoid additional fees.
How do I cancel my ads?
To cancel your ads, you are required to notify us in writing at least 30 days in advance. It is your responsibility to manage your ad account settings to ensure the ads are fully stopped. Please be aware that certain platforms, such as Google, may continue to charge for residual activity, adjustments, or pending charges, for which you will be solely responsible.
How do I cancel my website or social media service?
We require 30 days written notice to cancel any digital services, including website or social media accounts, as all services are billed on a monthly schedule. Failure to provide sufficient notice may result in additional charges, which you are responsible for covering.
What if something incorrect is posted on my accounts?
While we will make every effort to remove, fix, or edit any incorrect content, you are ultimately responsible for monitoring and managing your digital accounts. If we do not have full access to your accounts, our ability to correct such issues may be limited, and you will be responsible for making any necessary changes, including deleting or editing ads or social media posts.
What if I don’t have the budget to advertise?
All advertising requires a budget. While we can work within your financial limits, new ad accounts typically require a minimum spend to be effective. Setup fees start at $299 per account, and ongoing ad spend is managed entirely by you.
Do I need to purchase a domain?
Yes, it is recommended that you purchase a domain, as this is a valuable business asset. If you don’t already have one, we can help you with the process, but all domain costs and ongoing management are your responsibility.
What do I get with my website?
You’ll receive a custom-built website with a drag-and-drop editor, access to your own content library, and basic tech support. A 50% deposit is required to begin, and any custom features or third-party services will be quoted separately.
Do I get tech support for my website?
Yes, you’ll have access to 24/7 support through our Help Center and live assistance during business hours via phone or email. However, you are responsible for managing content, updates, and third-party integrations** on your site. We can assist with various tech-related issues, but tech support is billed at a minimum of 2.5 hours. For more comprehensive coverage, consider upgrading to our Website + Tech Support package, which includes unlimited tech support. While we're here to help, it’s essential that you actively manage and maintain your digital presence as your business grows.
Can I get custom features for my website?
Yes, we offer custom features tailored to your business needs. Any additional features beyond our standard packages may be subject to additional charges, and you will be responsible for maintaining and managing these features.
Can I use OhmCo services and still work with other car wash membership or marketing software?
Absolutely! We love working with new technology. We've successfully collaborated with a wide range of car wash memberships, CRMs, loyalty programs, marketing companies, and drip campaigns. So far, we've been able to integrate and work seamlessly with any platform you choose.
How long does it take to build a website?
Websites are typically completed within 30-90 days, depending on the complexity of the project and your responsiveness. Timely communication and approval from your side are critical to keeping the project on track.
What are the project specifications?
A 50% deposit is required to begin any project. Each design includes two rounds of edits, and you are responsible for providing all necessary content, such as menus, images, and branding details. Any custom work beyond the agreed project scope will incur additional charges. Because projects come with two edits, and further revisions or additional versions may result in extra fees. Any stock photos needed for the project will also be billed separately. The project timeline may shift between the initial consultation and official booking due to onboarding schedules and response times.
How do I edit or correct my website?
You will receive two formal editing rounds per page. After that, any additional edits or updates will incur extra charges. It’s your responsibility to ensure that all information provided for your site is accurate.
What is the process for publishing/unpublishing my website?
Temporary websites on the OhmCo platform will be unpublished at the end of each month. To avoid issues, make sure you provide complete content and approve all updates in a timely manner.
Web.Lab Features
We build on the Web.Lab platform, offering a cloud-based website with a drag-and-drop editor, built-in analytics, SEO tools, and mobile responsiveness. With 99.99% uptime on AWS hosting, you’ll be responsible for managing content and ensuring your site remains current.
For more information or to get started, contact OhmCo today!
Terms & Conditions
By placing an order with OhmCo—whether by phone, email, text, video chat, accepting an estimate, or by submitting payment—you acknowledge and agree to be bound by the terms and conditions set forth herein, as well as our Privacy Policy. Please review these terms carefully. Any purchase, agreement for services, or use of our offerings constitutes your full acceptance of these terms and conditions.
ACCEPTANCE
By using OhmCo’s services or signing up as a Client, you agree to be legally bound by these Terms and Conditions, including any terms incorporated by reference. These terms may be amended at any time without prior notice. Any payment, acceptance of an estimate, or use of our designs indicates your acceptance of these Terms in full.
A signature is not required for these terms to apply. Accepting a quote or requesting a project verbally, via email, or through any other communication constitutes acceptance and obligates payment for all associated work. Clients are responsible for reviewing updates regularly.
BOOKING
To begin a project, contact OhmCo with your business information and creative goals. Timelines will be discussed individually based on workload, add-ons, and seasonal factors once a 50% deposit is received.
While we aim to meet all estimated timelines, delays in providing feedback, content, or approvals may extend project completion. OhmCo is not responsible for such delays.
INVESTMENT
A 50% deposit is required before any work begins. Certain new-client packages (Level I and II) must be prepaid. The final cost may vary based on revisions or requests beyond the initial scope.
Web.Lab subscriptions include hosting, SSL certificates, compliance updates, optimization, and continued platform access.
Co.Lab covers ongoing social media management.
Design.Lab includes continued access to design libraries, assets, and storage on OhmCo servers.
All subscriptions are due prior to the first of each month and remain active until canceled with 30 days’ written notice. If canceled after the first of the month, that month’s payment is non-refundable. Pricing and features may change without notice. Clients are responsible for managing their accounts and payment methods.
PROJECT BALANCE
All balances are due upon project completion or 30 days after commencement, whichever comes first. If the project stalls due to client inactivity, the remaining balance remains due within 30 days. Working files are delivered only after full payment and may incur additional charges.
REVISIONS
Projects include two rounds of revisions. Additional rounds are billed hourly (minimum one hour). Scope changes, unforeseen issues, or milestone adjustments may result in revised billing.
Change orders will be documented and approved in writing when applicable.
COPYRIGHT & INTELLECTUAL PROPERTY
All designs, layouts, code, written content, and creative assets produced by OhmCo remain the intellectual property of OhmCo. Full payment grants the Client a non-exclusive, non-transferable license to use the final website and related deliverables solely for the operation of their business at the specified domain.
This license does not include resale, replication, redistribution, or reproduction by any third party.
Any duplication, reverse-engineering, or recreation of OhmCo designs or layouts constitutes a breach of this agreement and a violation of copyright law.
Clients are responsible for securing appropriate rights for all materials they supply. OhmCo is not liable for copyright infringement arising from Client-provided materials.
NON-CIRCUMVENTION & DESIGN OWNERSHIP
The Client agrees not to engage, solicit, or contract with any third party for the purpose of copying, recreating, or substantially duplicating the look, layout, or functionality of an OhmCo website.
This restriction remains in effect during the term of active services and for twelve (12) months following termination.
Any vendor, developer, or marketing provider who reproduces OhmCo’s work, or conditions unrelated services on the replacement of an OhmCo website, is in violation of this clause. OhmCo reserves the right to seek injunctive relief and damages.
NON-SOLICITATION OF CLIENTS
Clients agree not to share OhmCo’s intellectual property, platform credentials, or project files with competitors or other agencies.
No third-party provider may use access to OhmCo’s work product to solicit or replace OhmCo’s services.
Clients are responsible for ensuring that any subcontractors or affiliates adhere to these same restrictions.
SERVICE INDEPENDENCE
OhmCo’s web services are independent of all third-party marketing or technology vendors.
No outside company may require the rebuilding or replacement of an OhmCo website as a condition for unrelated services such as pay-station software, advertising, or POS integrations.
OhmCo retains ownership of its platform configurations and reserves the right to deny competitor access.
FAILURE TO PROVIDE DESIGN INFORMATION
If required materials (text, images, logos) are not provided within 30 days of project start, OhmCo may charge a 55% surcharge or close the project without refunding the deposit. Please ensure materials are ready before initiating a project.
TEXT & IMAGE PROVISION
Text must be supplied in digital form. Images should be shared via Box, Google Drive, or email.
Missing text or imagery may incur additional charges ($99 per missing text set, $55 per missing image). Logo recreation to vector format will be billed accordingly.
WORKING FILES
Working files remain the property of OhmCo and are not included in deliverables unless purchased separately.
Third-party font or stock image licenses must be purchased directly by the Client.
REFUNDS & CANCELLATION
A 50% non-refundable deposit (kill fee) is required for all projects.
If canceled before work begins, a refund may be issued at OhmCo’s discretion minus a 10% administrative fee.
Subscription services require 30 days’ written notice for cancellation. Payments made for the current month are non-refundable.
All creative work, concepts, and designs remain the property of OhmCo until paid in full. Use of unpaid work is strictly prohibited.
TRANSFER & MIGRATION POLICY
OhmCo websites are built and maintained exclusively within OhmCo’s managed Web.Lab environment and are not eligible for transfer or migration to external servers, platforms, or hosting providers.
To protect the integrity of OhmCo’s proprietary designs, no third-party marketing company, developer, or agency is permitted to copy, extract, or recreate any portion of an OhmCo website—including but not limited to photos, images, graphics, illustrations, text, wording, layouts, structure, or functionality—for use on another platform or domain.
Clients may request access to their original text and image assets once the account is paid in full; however, all proprietary code, layouts, widgets, templates, and configurations remain the exclusive property of OhmCo and are non-transferable and non-replicable in any form.
CHARGEBACKS
Chargebacks or payment disputes immediately suspend all services. A $399 reinstatement fee applies. Disputing a legitimate charge constitutes fraud and will be pursued accordingly.
DEFAULT
Invoices unpaid after 30 days are in default. Hosted materials and services may be suspended until payment is made. Returned checks incur a $399 fee. Clients in default are responsible for legal or collection costs.
POST-DESIGN ALTERATIONS
OhmCo is not responsible for issues resulting from unauthorized edits, copied layouts, or third-party modifications. Assistance to repair such issues is available at standard hourly rates.
DOMAINS
Domains purchased by OhmCo on behalf of clients remain the client’s responsibility to maintain.
OhmCo is not liable for expired or lost domains due to non-payment. Clients must provide delegate access for OhmCo setup but retain ownership of the domain account.
SOCIAL MEDIA MANAGEMENT
Clients are responsible for all content published to their social channels.
Social media services are non-refundable and require 30 days’ written notice to cancel.
INDEMNITY
The Client agrees to use OhmCo services for lawful purposes only and to indemnify OhmCo from claims, damages, or losses arising from unlawful or unauthorized use.
ADDITIONAL EXPENSES
The Client agrees to reimburse OhmCo for any third-party costs such as fonts, stock photos, or plugin licenses. Late invoices may incur fees.
SEVERABILITY
If any part of these Terms is deemed unenforceable, the remainder shall remain in effect.
FILE RETRIEVAL
Logo packages include free file retrieval. All other retrievals are $199 per file/format. Working files may be purchased separately.
INTELLECTUAL PROPERTY NOTICE
© OhmCo. All rights reserved.
Website designs, layouts, copy, and platform configurations are proprietary to OhmCo and may not be replicated, redistributed, or reproduced in whole or in part without written permission.
Would you like me to now create a client-facing short version (like the one you could include in proposals or invoices — 1 page, “key terms only”)? It makes clients read the highlights before signing, which helps with enforcement later.
Ready to get Started?
Get in touch with us today! Take the first step towards enhancing your carwash’s visibility and appeal by starting on your new carwash sign, eye-catching design, or a modern carwash website. Simply reach out to us to get a personalized quote that meets your needs and helps bring your vision to life. We’re excited to collaborate with you on this journey!
