Unlocking Loyalty Through Social Media: What We Shared at the Heartland Show
How a Mother’s Day Campaign Can Turn First-Time Car Wash Visitors Into Lifelong Customers
This April, OhmCo founders Mike and Mel Ohlinger packed their bags and headed to Council Bluffs, Iowa for the Heartland Car Wash Show. While the event itself is still finding its post-pandemic footing, one thing was clear: there’s a huge appetite for new ideas that actually work.
Mel had the chance to take the stage and share a campaign framework that’s helped dozens of car washes build real customer loyalty—and she used Mother’s Day to show just how powerful social media can be when done right. Here’s a quick recap of Mel's speech on how to make Mother's Day campaigns for car washes.

Why Social Media?
Social media isn’t just a marketing “extra.” It’s one of the most affordable and powerful tools car wash operators can use to attract new customers and bring them back again and again.
Your customers are already scrolling on Facebook, Instagram, TikTok, and YouTube. If your car wash shows up with the right message at the right time—especially around holidays like Mother’s Day—you create moments that build trust, encourage sharing, and humanize your brand.
And when people trust your brand, they come back.
Why Mother’s Day?
Mother’s Day is a people-based holiday—and people-based marketing works.
It’s emotional, universal, and gives your wash a chance to be generous. Moms rarely take time for themselves, and a surprise free wash or kind gesture (like handing out flowers) goes a long way in generating buzz and goodwill.
Plus, it gives your social content a natural storytelling hook. The goal?
A mom posts a picture, tags your wash, and suddenly her network is hearing about you—not through ads, but through trust.
Our Campaign Framework: Build. Organize. Execute.
1. Build – Find the Big Idea
Ask yourself:
- What do you want moms to feel?
- What message will stand out in your community?
- What small gift or touchpoint would feel memorable?
You don’t need to give away the farm. Even a free air freshener, flower, or premium vac pass can do the trick with the right messaging. One of our clients handed out flowers with free washes—customers posted about it all day.
2. Organize – Timeline & Tools
Start early. Work backwards from Mother’s Day (Sunday, May 11, 2025):
- 6 weeks out: Plan your campaign and verify your promo works in your POS.
- 4 weeks out: Create teaser content, employee stories, and community events. Submit to local chambers and newspapers.
- 2 weeks out: Announce the promotion on all channels.
- 1 week out: Countdown begins!
- Mother’s Day weekend: Go BIG on social posts and on-site experiences.
- Afterward: Thank everyone, share highlights, and tease what’s next (hint: Father’s Day).
We also encourage clients to use tools like Co.Lab—our car wash-focused social scheduling platform—to keep content consistent across platforms.
3. Execute – Post With Purpose
Make sure every post has one clear purpose:
- Engage (ask questions or run polls)
- Inform (give clear instructions on hours, deals, and how it works)
- Inspire (share customer stories and behind-the-scenes content)
- Entertain (light humor or kid-driven posts—never make fun of moms!)
And yes, track your analytics. Use tools like QR codes, promo codes (like “MOM25”), or built-in platform analytics to see what worked.
From Visitors to Members
It doesn’t stop at the post or the promo. To build loyalty, follow up:
- Thank customers
- Feature user-generated content
- Offer a next step (like a membership offer)
- Keep content going year-round
We reminded attendees that social media is not a magic bullet—it’s a consistent conversation. The more human you make it, the more people will trust you.
Final Thoughts from Mel
This campaign isn’t hard. It just takes a little planning—and the belief that your car wash is more than a transaction. It’s a place where memories are made, backseats are vacuumed, and families take care of each other.
If you’re looking for help pulling together a seasonal campaign like this one, or want us to manage your content completely, that’s what we do every day at OhmCo.
We’ll see you at the next event—and until then, stay shiny.
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Need help building your next campaign?
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hello@ohmco.co
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www.carwash-marketing.com

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